“Jump to Bookmark” going to some other location
I have added a slide video to a slide, then added a bookmark at the beginning of the timeline for that slide. I then added a button with the action “Jump to Bookmark”, referencing that bookmark at the start of the video – essentially a “Replay video” button. When in preview or in published form, the video jumps elsewhere in the video. There is only the one bookmark. I have not been able to determine a pattern, other than it never seems to want to jump back to the bookmark location I have defined.
Hi Jeffrey,
This is a bug (Bug No. CPNXT-22554). We have informed product team about this and will be fixed in future updates. As a workaround set the bookmark to 1 or 2 secs and then check. It should work.
Thanks,
Shashank
Adobe Support
Hey, I’m having the same issue with the ‘Jump to Bookmark’ feature in Captivate 12.3.0.12. I’ve set up a bookmark at the start of a video, but when I try to jump to it using a button, it takes me to a different location in the video.
I’m curious, did you ever find a solution to this problem? I’ve tried checking the bookmark’s timing and verifying the button’s action, but I’m still having trouble. Any help would be appreciated!
Thank you for your query. We’ve noticed that one of our Captivate experts has reached out to you and is assisting with this issue.
We hope this information addresses your query. Please feel free to reach out if you have any further questions. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.
Here to help,
Adobe Captivate Support
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