Captivate 2019 Asset Download Crashing program

Hello, I am having a crisis here an d I hope someone has a solution. I have been trying to download assets for my course design and keep getting this message. I have ran Captivate 2019 as an Admin user and this prompts persists and the program then becomes unresponsive forcing me to restart the program. Does anyone have a solution to this dilemma.

Fatal Error when dowloading from asset library

Anyone know how to resolve this error message. When ever I try to download  an asset from the library this appears. The preexisting assets are fine but when I try to go to the discover tab and download one it crashes Captivate.  And my agency doesn’t allow for admin rights to run Captivate 2019.