Print to Word Error – not working

Publish to MS Word failed.  Retry after enduring that -The document is not open -You have installed Microsoft Word – Captivate 2019, Office 365 I have searched for this, seen same issue for many others spanning a few years, have not seen any time of tangible answer. I certainly have Word installed, and there is no document to be open, as this has yet to work for me in the first place to have a document.