The play audio does not work well in chrome/safari

Hi do you have any solution and suggestion ? problem back ground:   captivate 2017,   a button with action options-play audio calling a sound file (mp3).   very simple case. work well in IE (version 11). but fail in chrome [版本 66.0.3359.139 (正式版本) (64 位元)]& safari . both in preview and published.