Captivate 9 will not record slides

I have been using Captivate since Captivate 2 and never had this issue before.  My program will not record slides.  I checked my preferences over and over again and can’t figure out if I clicked something on/off by accident.  Is there a way to set my Captivate back to original default settings? I can’t even get my full-motion recording to work.  Any help will be greatly appreciated.  I am totally baffled by this. Jeff