Captivate 9 slide image problem

I’m working on a project in Captivate 9 and I’m having problems with the image properly going into the finished slide. Rather than using the character assets provided in Captivate library I’ve decided to use my image duplicating the positions in the library and will use my voice over for the audio. The first slide below is the slide as I’m working on it.  I will have my image enter from the left and stop as if I’m pointing to […]

Captivate 0 Image blocked or covered upon entrance to slide

I recently had my laptop re-imaged and Captivate re-installed.  I’m working on a module that I have an image of myself that was “selected and masked” in Photoshop so I could be properly cropped out and used as a character.  When I preview the slide my image enters the slide and is completely covered in red.  What is causing the problem and how do I correct it? It worked fine prior to my software being re-installed.