Captivate unable to help

I have tried numerous times to get assistance..

Captivate access to Adobe Fonts

I have 2 issues that Adobe seems unable to assist me with. 1) All of the sudden it appears to Captivate I have a trial program. 2) My Adobe Fonts I have access to no longer are an option in Captivate.

VR – White screen

Hello, I am trying to create a VR project. I can see the photos in the filmstrip but my master slide is white. Any suggestions? John Huggett