Problem Statement: Can we show the original completion date for the purged users when they are added back. Role: Admin Brief Description: There are cases Admin purges the user accidentally. When the user was added back to the account and Admin wants to update user completions with an original completion date in the past? Steps to be carried out by Admin: Migration is the only solution to add historical data to Prime. Note: Back-dated completions cannot be marked from the […]
Problem Statement: Could not find a CSV template for bulk upload classroom locations? Role: Admin user Brief Description: Administrators can now set up a library of classroom locations. For each Classroom Location, the administrators can set the metadata that includes Location Name, Seat Limit as well as additional information such as the Location URL. Authors and Administrators can then use these pre-configured classroom locations for setting up instructor-led training events (classroom modules). There are cases where admin user wants to bulk […]
Problem Statement: The course not showing the updated content to the learners. Role: Author, Learners. Brief Description: There are cases where author updates the content in content library. However, course continue to show the older content when they view as learner. Here is when course shows the updated content to content library. In ALM, one can update the modules or contents associated with the courses and the learners can see the update contents when they launch the course. However, it will […]
Problem Statement: Certification not showing the updated content!! / Is it possible to update the content associated with the recurring certification in ALM? Role: Author. Brief Description: There are cases where author users update the course content or modules associated with the recurring certification and sees that the certification not showing the updated content when they login as learner. This article explains about when the certification shows the updated content to the learners. Here is what happens to when you update […]
Problem Statement: Parent certifications getting auto retired/ is it required to retire the parent certification? Role: Admin. Brief Description: There are cases where admin experience that their parent certifications are getting auto retired. In few cases, the admins my feel that we can retire the parent certification to stop any more users or new users being enrolled into it. This article explains about what happens to parent certification when the child certification gets created. Here is what happens to the parent […]
Problem Statement: Cannot see the full control option while sharing the catalog!! How to enable full control of shared catalog? Role: Admin. Brief Description: There are cases where admin users want to provide full control of shared catalog to administrator of the external organization. However, they do not see an option to enable full control. This article explains about how an admin request full control option for catalog sharing Also, provide full control of shared catalog to administrator of the external […]
Problem Statement: All Manager users lost their manager role/manager name is removed for all most all user. Role: Manager Brief Description: There are cases where customer sees that some of their users who had a Manager role have lost it. They are not sure how it happened. This article explains in which case the Manager role is removed for the user. In ALM, the Manager role is auto assigned to the users if he or she gets any reportees/ report. […]
Problem Statement: The register interest button is not available for the course in Adobe Learning Manager. Role: Learner. Brief Description: There are cases where admin users sees that some of their course have no seats in it but still learners can not see the register interest button to register interest. This article explains in which case the courses show the Register Interest button. Steps to be carried out by the admin user to rectify the issue. In ALM, the course shows the […]
Problem Statement: Internal users getting auto deleted for unknown reason in Adobe Learning Manager Role: Integration Admin user. Brief Description: There are cases where admin users sees that some of their user getting deleted by the Adobe Learning Manager without any action or delete call from them. This article explains in which case the admin users experience this issue/scenario. Steps to be carried out by the admin user to rectify the issue. In ALM, only admin can able delete the users. […]
Problem Statement: What is the purpose of the checkbox: “show data for current values” available while creating a Dashboard report? Brief Description: There is an optional field “show data for current values” that we can see while creating a Dashboard report, but it does not say why we must select this option, so sometimes users were confused about whether to select this option or not. Role: Admin user. Why is this checkbox/option needed? Let us take an example user A completed […]
Problem Statement: Is it possible to add an image to replace the grey section of the learner login page? Role: Admin user. Brief Description: The customer wants to add an image to replace the grey section of the learner login page. Why is this feature needed? To make the webpage look attractive and visually interactive. Steps/Troubleshooting: The grey section is a common background irrespective of accounts and that is currently not customizable.
Problem Statement: How to run Historic Course Access Report, the report seems to be not enabled for account. Role: Admin user. Brief Description: In the recent release, there is new report known as “Historic Reports” is introduced. In most of the accounts/cases when admin try to generate this report, they see a warning message” ‘Currently there are no archived course access reports”. ( see the screen shot below) This article explains what is an Historic Reports” The “Historic report” is basically […]