Copying Quiz slides between projects causes Fatal Error

We have always created a standard set of quiz questions with our ‘standard’ background/formatting. We’ve been able to copy/paste these slides from project to project. I recently updated our backgrounds/style standards. For some reason we can no longer copy/paste any quiz question from one project to another, it causes a Fatal Error and shuts down Captivate. Any idea why? We are still running 11.5.5.

Upgrade question

Is there a cost to update the 2019 captivate from V11.5.5 to V11.8?

Master slides not displaying

In addition to the Unknown Exception error, my co-worker is also having another issue. She created a new project and all of the master slide images are just showing up as a gray screen. Is this related to the ‘save’ issue?

Image enhance issue

I very recently got a new laptop with windows 10 operating system, was previously running windows 7. I am having an issue when pasting images into captivate. Instead of pasting into captivate at their ‘original size’, they are pasting in approximately 25% larger than the original and therefore the quality is much poorer due to the enhances pixels. Wondering if anyone else has experienced this and what fix you might have for the problem.