Text to Speech Pronunciation for records

I am using the Text To Speech in Captivate 2019. I am trying to get the speech to say “Requesting Aircraft Records and IR authorization codes.  Instead of “rec-ord” it says re-cord. I used Vtml using the NeoSpeech User Guide. When I write ” Requesting aircraft<vtml_partofsp part=”noun”>records</vtml_partofsp> and IR authorization codes. It still says re-cords. However, if I put the following straight from the NeoSpeech User Guide. It pronounces it correctly. Can anybody tell me what I am doing wrong? […]