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Basic Guest Service in Hospitality Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and use the basics of customer service, it is helpful to have monthly or quarterly trainings to emphasize and reinforce important customer service procedures. Preview Project
What is Emotional Intelligence?
Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
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