Asset will not download – Earth Theme

Hi, I am trying to download a slide from the asset library. The slide is from the “Earth” theme and it will not download. Other themes that I have tested download with no issue. Is the “Earth” theme known to have this glitch? It acts like it will download but nothing appears. I checked to see if I needed to update Captivate but it is up to date. Thanks for any help anyone can offer.