Introduction:

In today’s digital landscape, navigating user profiles within platforms like Adobe can sometimes lead to unexpected challenges. One common issue is when an external user finds themselves mistakenly assigned to the wrong profile. However, fret not! In this article, we’ll explore common scenarios of erroneous profile assignments and provide actionable solutions to rectify these errors. Whether you’re a user-facing this predicament or an administrator seeking guidance, we’ve got you covered with practical tips and insights to ensure a seamless user experience.

Steps to Sort:

In Adobe Learning Manager, there is an option for admin to change the profile of the user.
Navigate as administrator > External Users > Go to the profile where the user is added > Check the user box > Change Profile > Choose the profile the user should be correctly associated to > Click on Change

Now choose the correct profile the user should be associated to: