May 12, 2020
Points not working
Comments
(10)
May 12, 2020
Points not working
New to the e-learning Scene looking to soak up as much as I can.
Newbie 1 posts
Followers: 1 people
(10)

Hello All,

I am trying to earn points on this website (elearning.adobe.com) but for some reason it is not teaching my point progress. I have tried 4 different devices and 3 different browsers. it does not retain point totals accumulated yesterday. I go back in to my comments on the posts and when I click my name there is someone different. Please Help!!

10 Comments
2020-05-21 16:31:00
2020-05-21 16:31:00

I am very interested in earning points as well. Thank you for the information.

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(5)
D0A
2020-05-21 06:34:52
D0A
2020-05-21 06:34:52

Fixed!

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(4)
(1)
>
D0A
's comment
2020-05-22 10:50:03
2020-05-22 10:50:03
>
D0A
's comment

Great news! Good luck my friend.

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(1)
2020-05-15 14:16:22
2020-05-15 14:16:22

Hi @D0A

In my opinion, the calculation of the points is not synchronized. The calculation maybe every hour or every two hours. Please wait after you post your content a day.

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(5)
(1)
D0A
>
farukerdogan
's comment
2020-05-17 18:26:26
D0A
2020-05-17 18:26:26
>
farukerdogan
's comment

Still broken.. over 5 days? I accumulated 23 points before this post and here it is the 17th.. the system is broken.

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(3)
D0A
2020-05-14 16:30:38
D0A
2020-05-14 16:30:38

When I check my profile outside of being logged in it seems to be accumulating. Somethings Happening!! Thank you!

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(4)
D0A
2020-05-14 11:11:11
D0A
2020-05-14 11:11:11

Understood and I Thank you for that. It is just disheartening to not get any resolve for days now as my points continue to waste away. I have purchased the specialist program and am eager to be apart of this community to also help users like myself. We have this great technological opportunity here and I just want to embrace and fully be apart of it as well.

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(4)
2020-05-14 11:07:52
2020-05-14 11:07:52

There are no longer contributors mentioned on the home page as you may have seen. My goal is only trying to help Captivate users. I have no influence whatsoever on the management of this site.  Sorry about that.

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(5)
2020-05-14 10:32:04
2020-05-14 10:32:04

You have already posted this question. I will repeat my previous answer: a staff member needs to answer. Answers are normally given by users here, not by staff members. Try to log a bug report?

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(3)
(1)
D0A
>
Lieve Weymeis
's comment
2020-05-14 11:05:19
D0A
2020-05-14 11:05:19
>
Lieve Weymeis
's comment

I tried to report the bug.. I am hoping to get this issue more widely recognized to get this solved. As you being the top contributor could you please help push this issue up?

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(1)
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