When developing e-learning content using Articulate Storyline, ensuring compatibility across all devices is crucial for providing a seamless learning experience. A common issue that may arise is the malfunction of interactive elements, such as drag-and-drop questions, on certain devices. This blog post addresses a specific scenario where a drag-and-drop question in a Storyline course fails to function on iPad and iPhone, despite working correctly on a computer.
Scenario
An author reported that they cannot select or drag items in a drag-and-drop question of a knowledge check assessment within a Storyline course when using an iPad or iPhone. The issue is isolated to mobile devices running the latest iOS 17.4.1. Both an iPad 7th generation and an iPhone Xr exhibited the same problem.
Identifying the Issue
Device and OS Specifications:
- iPad 7th Gen: Running iOS 17.4.1
- iPhone Xr: Running iOS 17.4.1
Symptom:
- Drag-and-drop functionality works on a computer.
- Drag-and-drop functionality fails on both iPad and iPhone.
Potential Causes:
- Responsiveness Issues: The slide may not be fully responsive on Apple mobile devices.
- SCORM Cloud Compatibility: Issues on SCORM Cloud LMS could indicate broader compatibility problems.
Troubleshooting Steps
1. Verify the Issue on SCORM Cloud
Before delving into specific fixes, it’s essential to confirm the issue using a neutral LMS environment like SCORM Cloud. This can help determine if the problem is with the course itself or the specific LMS it is deployed on.
- Course Enrollment Link: SCORM Cloud Enrollment
Use this link to upload and test the course on SCORM Cloud.
2. Check Storyline Course Settings
Ensure that the course is optimized for mobile devices by reviewing the following settings in Articulate Storyline:
- Responsive Player: Ensure that the responsive player is enabled to adapt the course to different screen sizes.
- HTML5 Output: Confirm that the course is published with HTML5 output enabled, as Flash is not supported on iOS devices.
3. Test on Multiple Browsers
Sometimes, the issue may be browser-specific. Test the course on different browsers available on iOS, such as Safari and Chrome, to see if the problem persists.
4. Update Drag-and-Drop Interactions
Review and update the drag-and-drop interactions within Storyline:
- Interaction Settings: Ensure the settings are configured to support touch inputs.
- Rebuild the Slide: As a last resort, try rebuilding the problematic slide from scratch to eliminate any hidden issues.
Escalating to Articulate Support
If the above steps do not resolve the issue, it is advisable to escalate the problem to the Articulate support team. They can provide in-depth assistance and may have updates or patches that address compatibility issues with iOS devices.
Contact Articulate Support
Provide the following details when contacting Articulate support:
- Description of the issue.
- Device and iOS version details.
- SCORM Cloud course enrollment link for verification.
- Any troubleshooting steps already taken.
Conclusion
Compatibility issues with interactive elements in Storyline courses on mobile devices can be frustrating. By systematically verifying the problem on SCORM Cloud, checking Storyline settings, testing on multiple browsers, and updating interactions, you can identify and resolve many common issues. If the problem persists, leveraging Articulate’s support team can provide the necessary expertise to ensure your course functions flawlessly across all devices.
For further assistance, refer to the Articulate support resources or contact their support team directly.
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