November 3, 2022
Cannot create a new blank project
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(2)
November 3, 2022
Cannot create a new blank project
(2)

I have just recently had a Windows 11 image uploaded to my computer by IT, along with the updates to all the Creative Cloud programs and Captivate. The current issue is, I cannot create a new blank project. I can create any other type of project, but selecting blank project and create get a quick progress bar saying it is opening and then nothing. Any ideas?

2 Comments
2022-11-04 13:07:06
2022-11-04 13:07:06

This video might help you:

What to Do When Adobe Captivate Stops Working: https://youtu.be/WFc6ADSHQUY

If that doesn’t help, perhaps try the workaround to click on the File dropdown menu and select Create New > Blank Project instead of clicking on the Blank Project icon on the Welcome Screen. You may wish to reach out to Adobe and see if they can troubleshoot this for you: http://bit.ly/AdobeCare

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2022-11-04 09:58:07
2022-11-04 09:58:07

Can you check the full version  number? For Win11 it should be 11.8.

In another forum someone (maybe you?) mentioned a similar problem with 11.8 but that was unique, conflict on the system. I really recommend to contact Adobe.

 

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