Selecting No Panning does not work, it keeps panning automatically.
Adobe Captivate Version 12.3.0.12
I am creating a Software Simulation. I have selected a custom area. I have set the Panning dropdown to “No Panning”. When the simulation completes, it does keep panning. How can I stop this? I want to show the whole selected area the whole time.
Thank you.
Hi martijnb95972871 and vincent.raposa85044
Thank you for your query.
Meanwhile, please install latest Captivate update for the version installed on your device and see if it resolves the issue for you. You can check for updates from Help->Check for updates.
You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for immediate assistance.
Here to help,
Adobe Captivate Support
I am encountering the same issue. We’ve confirmed “No Panning” and have tried generating a simulation in fullscreen capture, application window, and custom size. Regardless of the selections, Captivate pans.
Current Selections:
- Panning: “No Panning”
- Simulation type: “Assessment”
- Settings:
- Hide: System tray icon
- Hide: Taskbar icon
- Everything else is unchecked
- Modes:
- Mode: Assessment
- Instructions: Add Instructions
- Mouse: Unchecked all
- Clickbox: Unchecked All (they do not apply to this assessment)
- Input Field:
- Automatically add Input Fields for Text Fields: checked
- Success caption: checked
- Failure caption: checked
- Limit attempts to: checked with the number of attempts set to 2
Not exactly sure what to do or where to go from here. Any help is appreciated!
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