Copying Quiz slides between projects causes Fatal Error

January 21, 2025

Mary Wurster Follow

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We have always created a standard set of quiz questions with our ‘standard’ background/formatting. We’ve been able to copy/paste these slides from project to project. I recently updated our backgrounds/style standards. For some reason we can no longer copy/paste any quiz question from one project to another, it causes a Fatal Error and shuts down Captivate. Any idea why? We are still running 11.5.5.

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Mary Wurster Follow

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shivangc61028519

Jan 22, 2025

shivangc61028519

Jan 22, 2025

Hi,

Thank you for your query.

Please follow the below steps to recreate Adobe Captivate 2019 preferences and check if it resolves the issue:

For Windows:

Close Adobe Captivate 2019
Go to C:\Users\”username”\AppData\Local\Adobe, and rename “Captivate 11.5” to “Captivate 11.5.old”
Go to C:\Users\Public\Documents\Adobe, and rename “eLearning Assets” to “eLearning Assets.old”
Launch Adobe Captivate 2019 and check

For MacOS:

Close Adobe Captivate 2019
Go to \Applications\Adobe Captivate 2019\Utils, and open file “CleanPreferencesMac”
Go to \Documents\My Adobe Captivate Projects, and rename “Layouts” to “Layouts.old”
Go to \Documents\My Adobe Captivate Projects\Adobe, and rename “eLearning Assets” to “eLearning Assets.old”
Launch Adobe Captivate 2019 and check

We hope this information addresses your query. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.

Here to help,

Adobe Captivate Support

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