Problem with Asset Panel Freezing When Clicking an Asset
August 6, 2025
morajennifer808 Follow
Problem with Asset Panel Freezing When Clicking an Asset
August 6, 2025
morajennifer808
As a Lead Learning Designer, I team up with organizations to build training that really clicks. I'm passionate about making learning experiences that grab people's attention, help them truly understand, and ultimately drive great outcomes for everyone involved.
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Summary

Whenever I attempt to download an asset from the Asset Panel, the spinning wheel starts and then nothing happens. If I clean my cache in the program (Adobe Captivate 2019) and restart the program, it will download one asset and then when I try to download another one, it does the same thing. Sometimes cleaning the cache doesn’t work at all.

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morajennifer808
As a Lead Learning Designer, I team up with organizations to build training that really clicks. I'm passionate about making learning experiences that grab people's attention, help them truly understand, and ultimately drive great outcomes for everyone involved.
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Followers: 0 people
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morajennifer808 Follow
As a Lead Learning Designer, I team up with organizations to build training that really clicks. I'm passionate about making learning experiences that grab people's attention, help them truly understand, and ultimately drive great outcomes for everyone involved.
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kum69379703
2025-08-07 13:20:16
2025-08-07 13:20:16

morajennifer808  I have sent you a personal message on the e-mail, please response.

Regards

Adobe Support

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