Unable to Launch Adobe Captivate
September 22, 2025
Unable to Launch Adobe Captivate
September 22, 2025

When launching Adobe Captivate (using version 12.6.0.63) with Windows 11, it hangs almost every time. You have to launch Task Manager and end the task. This usually happens a few times before it will launch. We were provided a solution to rename a file in the CUsersusernameAppDataLocateAdobeCaptivate12 and rename folder to 12.old. We did this but still the same issue occurs. Any other solutions on how to fix this issue?

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2025-09-23 15:42:45
2025-09-23 15:42:45

Hi Raymond22232062ji52,

Thank you for your query.

A support expert is working on this query and will be reaching out to you shortly. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.

Here to help,

Adobe Captivate Support

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