I appreciate the link! I’m having a persistent issue with the update process: I previously attempted to update to 12.6 directly within Captivate, but the process failed and the application vanished from my system. I had to reinstall the older version from scratch. Do you think this failure could be caused by our company’s security policies or how my license is managed? I would really appreciate any extra advice on how to use this download link to successfully update without the application disappearing again.

Hi Laura,

Use this link to download and install CP 12.6:
https://www.adobe.com/products/captivate/vipdownload.html

Once you install the file downloaded from this link, it will override the existing version and install CP 12.6 on your machine.

Thanks,

Adobe Support