Hi,

Thank you for your query.

Please provide the information below so we can get more details around the issue and assist accordingly:

• What is the point version of Captivate on your device? You can check if from Help->About Adobe Captivate
• Which Operating system and version are you using?
• Are you facing this issue with a specific Captivate project or all/multiple files?
• Are the Captivate projects saved locally or on a network/shared drive?
• Is this a work computer or personal device? If work, does the user account has admin access or local access? Please let us know if all the recorded slides are blank or if only a few are affected.
• Did it work fine for you on this device previously?

Additionally,  please click on the below help article link below to check the related information: https://helpx.adobe.com/in/captivate/classic/create-projects.html
Also, if you are looking to publish to Captivate classic projects to MS Word, then please check the help guide: https://helpx.adobe.com/in/captivate/classic/microsoft-word.html

We hope this information addresses your query. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.

Here to help,

Adobe Captivate Support