AI voice not consistent
November 10, 2025
AI voice not consistent
November 10, 2025

Using version 12.6.0.63 and the AI voice Ned Nutrition and fitness expert. The volume is inconsistent and I don’t seea rhyme or reason for why that’s happening. I tried normalizing the column on the audio file, but to no avail.

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2025-11-12 17:07:02
2025-11-12 17:07:02

Hi,

Thank you for your query.

Please install the latest Captivate update (v13) and check if it resolves the issue you’re experiencing. You can either install it from Help->Check for Updates or by downloading the setup from this URL: https://adobe.com/products/captivate/vipdownload.html.

We hope this information addresses your query. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.

Here to help,

Adobe Captivate Support

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2025-11-14 19:04:52
2025-11-14 19:04:52
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shivangc61028519
's comment

I’m not an admin on my laptop so will have to wait a few weeks for my org to make the update. I will choose a different voice.

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