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Narration generation in Adobe Captivate 13.0 using Generative AI fails, raising concerns about feature support in India.
I recently upgraded to Adobe Captivate 13.0 and began using its Generative AI features to create avatars and narration. However, when I attempt to generate narration, the process fails approximately 10 seconds after initiation, displaying the error message:
“Generation failed! Please try again later.”
I am located in India, and I would like to confirm whether the Generative AI narration feature has been officially rolled out and supported in this region. Additionally, I’m seeking guidance on how to resolve this error and successfully use the narration feature.
I recently upgraded to Adobe Captivate 13.0 and began using its Generative AI features to create avatars and narration. However, when I attempt to generate narration, the process fails approximately 10 seconds after initiation, displaying the error message:
“Generation failed! Please try again later.”
I am located in India, and I would like to confirm whether the Generative AI narration feature has been officially rolled out and supported in this region. Additionally, I’m seeking guidance on how to resolve this error and successfully use the narration feature.
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Hi Aparna,
- Do you have generative credits left? Please let us know how you’re checking as well.
- Can you check if the following hostnames are whitelisted on your network?https://*.adobe.io/*
https://*.amazonaws.com/* - I wanted to know what kind of subscription you have. Individual or Corporate?
Hi,
Thank you for your query.
Please provide the information below so we can get more details around the issue and assist accordingly:
- What is the point version of Captivate on your device? You can check if from Help->About Adobe Captivate
- Which Operating system and version are you using?
- Are you facing this issue with a specific Captivate project or all/multiple files?
- Are the Captivate projects saved locally or on a network/shared drive?
- Is this a work computer or personal device? If work, does the user account has admin access or local access?
We hope this information addresses your query. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.
Here to help,
Adobe Captivate Support
