Troubleshooting why users are getting kicked out
November 10, 2025
Troubleshooting why users are getting kicked out
November 10, 2025

Users get kicked out of the course after clicking on the link/document icon or pressing X

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2025-11-13 04:13:34
2025-11-13 04:13:34

Hi shantek97689515 ,

Thank you for posting the concern and for reaching out.

To understand why the users are getting force exited while trying to access a link or a doc icon or even when trying to access an x icon/ button within a content ,we will need to first check the settings selected for the content.

I would suggest you to reach out to learningmanagersupport@adobe.com with a brief of the issue , and a sample content where the issue is occurring so we can help troubleshoot the issue for the affected users.

Best Regards,

Madonna J

 

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