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Hello ! I am experiencing application-wide performance issues with Captivate 12.6. The app frequently lags and glitches across all functions.
Key Issues:
General UI Lag: Clicking between slides or menus is delayed and often “hangs.”
Audio/Text Desync: When adjusting text boxes to narration, the audio continues to play but the UI/subtitles freeze for several seconds.
Overall Stability: The app feels unresponsive and struggles to handle the project size.
What can I do to resolve this issue?Because currently the app is unusable for professional production.
Key Issues:
General UI Lag: Clicking between slides or menus is delayed and often “hangs.”
Audio/Text Desync: When adjusting text boxes to narration, the audio continues to play but the UI/subtitles freeze for several seconds.
Overall Stability: The app feels unresponsive and struggles to handle the project size.
What can I do to resolve this issue?Because currently the app is unusable for professional production.
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Hi Laura,
Thank you for your question! We appreciate Paul Wilson sharing helpful insights and wanted to confirm if you checked the details.
We also wanted to add here, please try installing the latest version of Captivate 13 directly from here:https://www.adobe.com/products/captivate/vipdownload.html and check once.
Alternatively, you can also install the latest Captivate update by checking for updates from Help->Check for Updates, re-launching the project, and checking if it resolves the issue.
You may also contact the technical support team directly via phone (1800-614-863 for Australia) or chat (https://www.adobe.com/getsupport) for assistance.
Here to help,
Adobe Captivate Support
When I read this I think that it might be one of several things.
- Adobe Captivate has some demending system requirements. You are going to want a multicore Intel® or AMD processor (2 GHz or faster processor) with 64-bit support, and at least 16 GB or RAM (I have 64 GB just to be sure).
- Adobe Captivate project files contain all the media elements that you have added to your project, even media that you have deleted because you changed your mind. Click on the File dropdown menu and select Remove Unused Items. Save the project and pay attention to the file size before and after. If it gets reduced by a significant amount, this might be the problem.
- If it’s available to you, perhaps click on the Help dropdown menu and select Check for Updates. New releases introduce new features but also fix bugs and improve the application in other ways as well.
