Trouble with content blocks copy and paste

January 29, 2025

rebell337 Follow

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January 29, 2025

Trouble with content blocks copy and paste

rebell337 Follow

(2)

Summary

We recently updated to ver 12.5 and now can’t seem to copy a slide or any content blocks from one project to paste into another. Is this happening to anyone else?

Hey Y’all,

Just putting this out there as a general question, but is anyone else having content block copy and paste issues or it’s simply not functioning? We recently updated to ver 12.5 and now I can’t seem to copy a slide or any content blocks from one project to paste into another.

I was able to do so in previous versions, but now it’s not working? It’s like nothing is being copied to the clipboard anymore. I’m on a Windows 11 system and need to know I’m not crazy! 🤪

Adobe Captivate

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2 Comments

clairei13374473

Feb 3, 2025

clairei13374473

Feb 3, 2025

Usually when this is happening to me its because I need to clear the cache. Go to preferences, and clear cache.

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shivangc61028519

Jan 30, 2025

shivangc61028519

Jan 30, 2025

Hi,

Thank you for your query.

You may perform the below steps and check if it resolves the issue for you:

Close Captivate
Open File Explorer, click on “View” in the top menu bar, and check “Hidden items”
Go to C:\Users\”username”\AppData\Local\Adobe, and rename “Adobe Captivate 12.0” to “Adobe Captivate 12.0.old”
Go to C:\Users\Public\Documents\Adobe\eLearning Assets and rename “12.0” to “12.0.old”
Go to C:\Users\Public\Documents\Adobe and rename “Adobe Captivate” to “Adobe Captivate.old”
Open a Captivate project saved locally and check

We hope this information addresses your query. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.