I’m seeing several people on the Adobe eLearning Community and my own YouTube channel who are upset that they don’t qualify for the complimentary upgrade to Adobe Captivate 2017. Captivate 9 users qualify for the complimentary upgrade if they purchased Captivate 9 very recently. I believe that it’s approximately 1 month or less. You can check your eligibility here:
https://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html
As an example, I purchased Captivate 7 very late in the Captivate 7 product life cycle. So late in fact that less than 30 days after I purchased version 7, Captivate 8 was launched. I reached out to the Adobe using the instructions from the link above and I discovered that I was eligible to receive a complimentary license upgrade.
If you fall outside of the eligibility, please remember that if you are using Adobe Captivate 9 or even Adobe Captivate 8 you still have an incredible piece of software that is capable of producing some amazing eLearning. Sure there are some great new features in Captivate 2017 and I’m looking forward to using most of them. Several of my clients will not be ready for Captivate 2017 for some time. I will continue to develop content for them in Captivate 9 as I need to maintain compatibility with the software that they are still using. Try not to fret too much.
Joe, Vikas, or Shambu,
I am just piggy backing on the other requests here, I purchased Captivate 9 in April 2017 and would like like the upgrade. Thanks.
Joe, please visit https://helpx.adobe.com/contact.html, go to eLearning/TechComm/ColFusion card & choose Captivate to contact us directly so that we can check your entitlement and share the update with you.
I bought Captivate 9 in February 2017. I tried following your link and the subsequent links and forms and drop-downs through a rabbit hole or two, but could never find an answer or a way to submit my license upgrade request. Adobe – go back and review your drop-downs and give us an easy way to contact you about this. Quite frustrating.
So being an edu purchaser of a full license, late February, what are my chances for a free upgrade. I would have waited had I known a new version was coming…
Perhaps someone from the Adobe Team could help Thomas with his concern.
Seems that the Adobe Team is not actually the Adobe Team. Perhaps Shambu Nashi could help.
Support team will reach out.
Hi Shambu, I am in the same situation. We purchased Captivate 9 at the end of February, and I did not get any information that this new release was coming. I would definitely have waited! Is there any way I could get the free upgrade? Thanks…
Has Adobe replied to you yet, Chloé?
Hi Joe, yes they did! I now have access to the latest version 🙂
I have never heard from support but would still like to have the new version.
Joe or Shambu – any help for me?
Please ask support to follow up with me again. I have never been contacted. Thank you!
Hi Thomas, Team is on holiday, we will be back on 2nd Jan. We will respond at the first given opportunity. Sorry to see no one has contacted you yet.
Still no help from support.
If other users have been granted upgrades and bought in the same time frame as I did, I should also be entitled to my upgrade.
Shambu – please try again on my behalf.
Sorry about the delay Thomas Gorse !
Vikas Mahajan Please help.
Thomas, please visit https://helpx.adobe.com/contact.html, go to eLearning/TechComm/ColFusion card & choose Captivate to contact us directly so that we can check your entitlement and share the update with you.
This is an issue about which I’m also not too happy. I got my Captivate as a part of “Technical Communication Suite 5.” I’m a monthly subscriber to TCS with the understanding that my suite would be updated “automatically” when a “new version” is available. I thought that was one of the great advantages of monthly subscription. Wrong. After a few exchanges with the Captivate support team (great responsive people, BTW) I now have a better understanding of Adobe’s fine-print. A “new version” means not the new version of each component that makes up the TCS, but the new release of TCS as a total package. Why should Adobe decline to update the components of TCS when a new version is readily available is something I’ll probably never understand but those are the rules until they are changed.
Yes I recall a similar circumstance for the eLearning Suite 2.5. It came bundled with Captivate 5.5 while version 6 was in market. If it wasn’t for some unique circumstance I would use subscription across the board for all my software.
Just to clarify, when you pay the subscription price, which is quite a bit lower than the full license price, even over time, I believe you do get each new version as well. It’s only for those who have purchased a full license that don’t get free upgrades. Am I correct?
Yes Joe. you are correct.
~Sankaram
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