Message “Your computer is probably offline” upon clicking Assets menu options

June 29, 2017
Staff 68 posts
Followers: 45 people
1

Message “Your computer is probably offline” upon clicking Assets menu options

Staff 68 posts
Followers: 45 people
June 29, 2017

When trying to access Adobe Stock assets or eElearning Brothers assets, you may encounter the message, “Your computer is probably offline”. This normally occurs in a restricted computing environment, where an IT administrator controls access to certain URLs.

This usually occurs in a restricted computing environment, where an IT administrator restricts access to certain URLs.

To access Adobe Stock and other features, the following URLs and domains need to be whitelisted:

  • ims-na1.adobelogin.com:443
  • adobe.com:443
  • adobe.com:443
  • typekit.net:443
  • adobedtm.com:443
  • cloudflare.com:443
  • community-portal-prod-appdata.s3.amazonaws.com:443
  • demandbase.com:443
  • demdex.net:443
  • tt.omtrdc.net:443
  • adobe.com:443
  • adobe.com:443
  • twitter.com:443
  • typekit.net:443
  • adobeid-na1.services.adobe.com:443
  • typekit.net:443
  • *.amazonaws.com
  • *.adobe.com
  • *.brightcove.com
  • *.amazon.com
  • *.adobedtm.com
  • *.typekit.net
  • *.demdex.net
  • *.brightcove.net
  • *.zencdn.net
  • *.cloudflare.com
  • nr-data.net
  • *.akamaihd.net

Also, whitelist the following URLs to access other Captivate services:

Accessing Geolocation http://www.adobe.com/go/cpgeo

https://maps.googleapis.com/maps/api

Adobe Stock https://stock.adobe.com
Captivate Prime https://captivateprime.adobe.com/
ELearning Brothers Assets http://www.adobe.com/go/cp9market
Preview in cloud.scorm https://cloud.scorm.com
Adobe Typekit https://cctypekit.adobe.io

https://api.typekit.com

http://www.adobe.com/go/cp_typekit

http://www.adobe.com/go/cp_typekit_help

http://www.adobe.com/go/cp_tk_learn_more

Community https://www.adobe.com/go/ecom

https://www.adobe.com/go/notification

https://www.adobe.com/go/inpupdates

Publish to devices (PhoneGap) https://build.phonegap.com

To access Captivate Prime, whitelist the following:

For more information, download the Adobe_Captivate_Prime_Technical_Guide.

Comments (1)
2017-10-05 03:19:22
2017-10-05 03:19:22

Hmm good to know. Thanks!

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