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Frequently Asked Questions (FAQ) for Adobe Captivate

Basic

e What is the 2017 release of Adobe Captivate?

e Who should use the 2017 release of Adobe Captivate?

e What is the difference between Adobe Captivate and Adobe Presenter Video Express?

e I already have a license to an earlier version of Adobe Captivate. What are my upgrade options?

e What are the new features in the 2017 release of Adobe Captivate?

e Does the 2017 release of Adobe Captivate integrate with Adobe Connect and Adobe Captivate Prime?

e What kinds of rich media can I include in my Adobe Captivate content?

e Is the 2017 release of Adobe Captivate compatible with LMSs?

e Does the 2017 release of Adobe Captivate integrate with other authoring tools?

e Can I import Microsoft PowerPoint projects into the 2017 release of Adobe Captivate?

e How does the 2017 release of Adobe Captivate compare with other rapid eLearning authoring tools, such as TechSmith Camtasia and Articulate Storyline?

e Is international language support available?

e Is the 2017 release of Adobe Captivate compatible with Microsoft Windows?

e Is the 2017 release of Adobe Captivate available for Mac OS?


Pricing and purchasing information

e How much does a new license for the 2017 release of Adobe Captivate?

e How much does it cost to upgrade to the 2017 release of Adobe Captivate from previous versions?

e Does Adobe offer educational pricing for the 2017 release of Adobe Captivate?

e I am a volume licensing customer. Are there policies I should be aware of?

e Can I try the 2017 release of Adobe Captivate before I buy it?


Support information

e Where do I go if I have customer service questions?

e Where do I go if I have technical support questions?

e How often do I have to connect to the Internet?

e Do I need to do anything to activate the software?

e How long can I use the product before I need to activate?

e What happens if I do not have an Internet connection or do not activate my product?

e If I don’t have an Internet connection, can I call Customer Service for phone activation?

e I have an Internet connection but received a reminder that I still need to activate my product. What do I need to do?

e I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

e I work for a company that has a license with Adobe and I’ve already activated Adobe Captivate 9 on one of my computers. Do I need to activate it on the others?

e I work for a company that has a license with Adobe, and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure that the software doesn’t stop working?

e Can I choose not to activate my 2017 release of Adobe Captivate?

e I didn’t know I needed an Internet connection when I purchased the 2017 release of Adobe Captivate? Is there a way to activate without having an Internet connection?

e I didn’t know I needed to have an Internet connection when I purchased the 2017 release of Adobe Captivate. What is the return policy?

e Are activation and registration the same thing?

e I have registered my product, but I’m still being asked to activate. What do I need to do?

e I misplaced my product key. How can I get a new product key?


Subscription information and pricing

e What is an Adobe eLearning software subscription?

e Which Adobe eLearning software is available on a subscription basis?

e Is there a difference between the Adobe eLearning software offered by subscription and the one available through the traditional purchasing model?

e Is subscribing to Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express the best choice for me?

e Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

e Where can I purchase Adobe eLearning software subscription editions?

e I’m currently using a 30-day trial version. Can I convert that to a subscription?

e When I purchase a subscription from Adobe.com, do I receive the software in the mail?

e What does my Adobe eLearning software subscription include?

e What subscription plans are available?

e How much does it cost to subscribe to Adobe Captivate or Adobe Presenter?

e How am I billed for the subscription plan?

e Are there different payment options for subscription software?

e Is there a price discount if I already own Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express and want to subscribe to the latest version?

e Where can I buy a subscription edition of Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express?

e Can I purchase a volume license for a subscription edition product?

e Are Adobe eLearning software subscriptions available for government or education?

e Which language versions of Adobe eLearning software are available by subscription?

e How do I purchase and get started with my Adobe eLearning subscription software?

e When does my subscription begin?

e What if I have problems downloading my software?

e Where can I access my serial number on Adobe.com?

e What is an Adobe ID and why do I need one to use my subscription edition product?

e If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

e What are the terms and conditions for an Adobe eLearning software subscription?

e On how many computers may I install my subscription edition software?

e What is product activation?

e Is activation required to use a subscription edition product?

e I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?

e Can I cancel my annual subscription? If yes, how?

e If I want to restart my subscription, can I do that at any time?

e Can I return my subscription edition product?

e My subscription has expired. How do I renew it?

e If I cancel my subscription, can I still use the software that I have?

e If I want to buy Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express rather than continue to subscribe to it, do I receive a discount?

e How do I receive updates to my subscription edition product?

e When will I receive my Adobe eLearning software upgrades?

e When an upgrade to my subscription edition product becomes available, am I required to install it?

e Who do I contact if I have problems related to managing my subscription, such as billing, installation, or restarting a subscription?

e Who do I contact if I have issues with my Adobe eLearning software?

e Are service and support included with my subscription?

2 Responses

  1. Bonjour,
    Quelqu’un saurait me dir pourquoi lorsque j’essaie d’ouvrir mon captivate (j’ai un abonnement mensuel) je ne peux pas et reçois un message d’erreur comme celui ci: “n’est as conçu pour s?exécuter sous Windows où il contient une erreur…”
    Il fonctionnait avant et toujours sous Windows.

    Merci pour votre aide, bonne soirée!

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