Frequently Asked Questions (FAQ) for Adobe Captivate

November 24, 2017
Staff 31 posts
Followers: 63 people
4

Frequently Asked Questions (FAQ) for Adobe Captivate

Staff 31 posts
Followers: 63 people
November 24, 2017

Basic

e What is the 2017 release of Adobe Captivate?

e Who should use the 2017 release of Adobe Captivate?

e What is the difference between Adobe Captivate and Adobe Presenter Video Express?

e I already have a license to an earlier version of Adobe Captivate. What are my upgrade options?

e What are the new features in the 2017 release of Adobe Captivate?

e Does the 2017 release of Adobe Captivate integrate with Adobe Connect and Adobe Captivate Prime?

e What kinds of rich media can I include in my Adobe Captivate content?

e Is the 2017 release of Adobe Captivate compatible with LMSs?

e Does the 2017 release of Adobe Captivate integrate with other authoring tools?

e Can I import Microsoft PowerPoint projects into the 2017 release of Adobe Captivate?

e How does the 2017 release of Adobe Captivate compare with other rapid eLearning authoring tools, such as TechSmith Camtasia and Articulate Storyline?

e Is international language support available?

e Is the 2017 release of Adobe Captivate compatible with Microsoft Windows?

e Is the 2017 release of Adobe Captivate available for Mac OS?


Pricing and purchasing information

e How much does a new license for the 2017 release of Adobe Captivate?

e How much does it cost to upgrade to the 2017 release of Adobe Captivate from previous versions?

e Does Adobe offer educational pricing for the 2017 release of Adobe Captivate?

e I am a volume licensing customer. Are there policies I should be aware of?

e Can I try the 2017 release of Adobe Captivate before I buy it?


Support information

e Where do I go if I have customer service questions?

e Where do I go if I have technical support questions?

e How often do I have to connect to the Internet?

e Do I need to do anything to activate the software?

e How long can I use the product before I need to activate?

e What happens if I do not have an Internet connection or do not activate my product?

e If I don’t have an Internet connection, can I call Customer Service for phone activation?

e I have an Internet connection but received a reminder that I still need to activate my product. What do I need to do?

e I work for a company that has a volume license agreement with Adobe. Do I still need to activate?

e I work for a company that has a license with Adobe and I’ve already activated Adobe Captivate 9 on one of my computers. Do I need to activate it on the others?

e I work for a company that has a license with Adobe, and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure that the software doesn’t stop working?

e Can I choose not to activate my 2017 release of Adobe Captivate?

e I didn’t know I needed an Internet connection when I purchased the 2017 release of Adobe Captivate? Is there a way to activate without having an Internet connection?

e I didn’t know I needed to have an Internet connection when I purchased the 2017 release of Adobe Captivate. What is the return policy?

e Are activation and registration the same thing?

e I have registered my product, but I’m still being asked to activate. What do I need to do?

e I misplaced my product key. How can I get a new product key?


Subscription information and pricing

e What is an Adobe eLearning software subscription?

e Which Adobe eLearning software is available on a subscription basis?

e Is there a difference between the Adobe eLearning software offered by subscription and the one available through the traditional purchasing model?

e Is subscribing to Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express the best choice for me?

e Do I install the subscription software on my computer or is it a cloud-based application that I log in to via the Internet?

e Where can I purchase Adobe eLearning software subscription editions?

e I’m currently using a 30-day trial version. Can I convert that to a subscription?

e When I purchase a subscription from Adobe.com, do I receive the software in the mail?

e What does my Adobe eLearning software subscription include?

e What subscription plans are available?

e How much does it cost to subscribe to Adobe Captivate or Adobe Presenter?

e How am I billed for the subscription plan?

e Are there different payment options for subscription software?

e Is there a price discount if I already own Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express and want to subscribe to the latest version?

e Where can I buy a subscription edition of Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express?

e Can I purchase a volume license for a subscription edition product?

e Are Adobe eLearning software subscriptions available for government or education?

e Which language versions of Adobe eLearning software are available by subscription?

e How do I purchase and get started with my Adobe eLearning subscription software?

e When does my subscription begin?

e What if I have problems downloading my software?

e Where can I access my serial number on Adobe.com?

e What is an Adobe ID and why do I need one to use my subscription edition product?

e If I subscribe to multiple products, do I need to create multiple Adobe IDs to use them?

e What are the terms and conditions for an Adobe eLearning software subscription?

e On how many computers may I install my subscription edition software?

e What is product activation?

e Is activation required to use a subscription edition product?

e I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?

e Can I cancel my annual subscription? If yes, how?

e If I want to restart my subscription, can I do that at any time?

e Can I return my subscription edition product?

e My subscription has expired. How do I renew it?

e If I cancel my subscription, can I still use the software that I have?

e If I want to buy Adobe Captivate or Adobe Presenter or Adobe Presenter Video Express rather than continue to subscribe to it, do I receive a discount?

e How do I receive updates to my subscription edition product?

e When will I receive my Adobe eLearning software upgrades?

e When an upgrade to my subscription edition product becomes available, am I required to install it?

e Who do I contact if I have problems related to managing my subscription, such as billing, installation, or restarting a subscription?

e Who do I contact if I have issues with my Adobe eLearning software?

e Are service and support included with my subscription?

Comments (4)
2018-03-17 17:03:54
2018-03-17 17:03:54

the 2017 subscription has been working well for me – nice to know where to go if questions arise.

Like
2017-12-27 13:17:18
2017-12-27 13:17:18

Hi,
I have a problem with a CP9 HTML5 project: after publishing the project works fine on my local machine and on my hosted webserver. After publishing on a Microsoft IIS the project don’t start, there is only the spinnng wheel an nothing happened.
Any ideas?

thanks and regards
Karsten

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2017-11-26 16:38:51
2017-11-26 16:38:51

Bonjour,
Quelqu’un saurait me dir pourquoi lorsque j’essaie d’ouvrir mon captivate (j’ai un abonnement mensuel) je ne peux pas et reçois un message d’erreur comme celui ci: “n’est as conçu pour s?exécuter sous Windows où il contient une erreur…”
Il fonctionnait avant et toujours sous Windows.

Merci pour votre aide, bonne soirée!

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(1)
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rosab65884888
's comment
2017-11-27 08:55:09
2017-11-27 08:55:09
>
rosab65884888
's comment

Hi Rosa,

Sorry to hear about the issue you are facing while launching Adobe Captivate.

Can you please share the screenshot of the error message you get while launching Captivate?

Regards,
Mayank

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