January 3, 2018
Multi-Slide MP4 video project presents Connection Error on Playback after publishing to local machine
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(3)
January 3, 2018
Multi-Slide MP4 video project presents Connection Error on Playback after publishing to local machine
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Inserting Multi-Slide MP4 video presents Connection Error on Playback of projects published to local machine.

1. Captivate 2017 ver 10.0.192. (Updates controlled by server. In process of validating current version with IT)

2. Project IS NOT published to LMS. Issue presents when published to and viewed from Local Machine.

2. MP4 videos were created using the Software Simulation function in Captivate 2017. (MP4s reside in the publishing directory on the local machine).

3. I have used a relative path as well as a local machine path. No difference. Connection error exists regardless. (MP4s are being published directly to the same publish folder as the project).

5. The Preview in Browser function from within Captivate has no playback or connection error issue. (Behavior is normal and as expected)

3. Able to import the .swf generated by the Software Simulation into the project and playback and performs normally and as desired. (Unfortunately Closed Captions are required and must be edited only via the Edit Video Timing function. Using the .swf animation is unfortunately not a viable workaround)

6. Research on Adobe Forum and web has not found a directly related issue. (Frankly, I am suspecting a bug)

7. IE setting are replicated form a “known good” project and separate machine. IE settings “appear to be correct though suspect in this new version of Captivate.

8. Same behavior in Chrome as well.

Any assistance or advice is greatly appreciated as I have spent far to0 much time troubleshooting this. I suspect a bug though hoping I am wrong and another solution exists.

 

3 Comments
2018-01-09 17:06:17
2018-01-09 17:06:17

Uninstall/ Reinstall of Captivate solved the problem

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2018-01-03 19:36:42
2018-01-03 19:36:42

Hi There,

I would request you to try to add the published location as a trusted location in your Flash Global Security settings by following the below instructions-

For Windows OS-

Go to Control Panel – > Flash player (32 bit) -> Advanced -> Trusted location settings -> Add -> Add Folder – > C Drive

For Mac OS-

Go to System Preferences – > Flash – > Advanced – > Trusted location settings – > + (Add) – > Macintosh HD

For Google Chrome, you may access the Flash Player Global Settings using the following link: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

You can also access the above link when you right-click on the Flash content when it is playing in a web browser and choose “Global Settings” from the context menu, then follow the below steps to add/delete any location to trusted locations for Chrome-

1. On the page opened select “Global Security Settings panel” from the left panel.
2. To add any file/folder click on Edit location -> Add location
3. Paste the path to the file/folder in the input box below “Trust this location:”
4. To delete any location select that location from the menu and choose “delete location” and then confirm.

Let me know if the above suggested instructions makes any difference.

Regards,
Ajit

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AJIT_M
's comment
2018-01-04 17:24:03
2018-01-04 17:24:03
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AJIT_M
's comment

This is one of the very first things that was confirmed. No problem playing Flash files.

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