Using Captivate 2017 I can’t publish html5 nor preview, Can you please help me to fix it?

February 10, 2018
Newbie 1 posts
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Using Captivate 2017 I can’t publish html5 nor preview, Can you please help me to fix it?

Newbie 1 posts
Followers: 0 people
February 10, 2018

I have installed the latest version of Captivate. I tried to publish and preview my project in both swf and html5, but it shows a spinning gif on a white page. The html5 does not load at all on any browser. I restarted my computer and got the same result. Can you please help me to fix it?

 

 

 

Comments (12)
2018-07-21 05:41:43
2018-07-21 05:41:43

Did you ever get an answer to this? I have a similar problem

Did you ever get an answer to this? I have a similar problem

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2018-03-08 21:47:46
2018-03-08 21:47:46

Dear Mayank, I have had a similar problem, on current version of MacOS 10.13.3. I uninstalled the patched version of Captivate and installed the above (10.0.0.226) I do not have videos or audio, I've cleaned out unused assets, and have no javascripts other than those done by Captivate. The HTML5 tracker shows nothing in the “unsupported slide/object” box. I have turned off the playbar, and preloaders. With all this, I'm getting close. When uploaded to my server (not an LMS, just a website), it almost works in Safari. I.e., it plays and works properly, EXCEPT in the table of contents, the "bookmark" image at the top is missing and as you go through the course, the checkmark images (showing how far you've gone through the course) come up as missing image icons as well. http://touchoffreedom.com/cameocourses/Pt1/index.html HOWEVER, in Firefox and Chrome, I just get a blank white page. The debugging menu Firefox registers three problems: unreachable code after return statement: CPXHRLoader.js:13541:12 and CPXHRLoader.js%20line%2037%20%3E%20eval:13541:12 AND NS_ERROR_NOT_AVAILABLE: CPXHRLoader.js%20line%2037%20%3E%20eval:1360 In Chrome: Uncaught DOMException: Failed to execute 'drawImage' on 'CanvasRenderingContext2D': The HTMLImageElement provided is in the 'broken' state. at cp.toc.tocEntry.bookmarkOnClick (eval at e (http://touchoffreedom.com/cameocourses/Pt1/assets/js/CPXHRLoader.js:37:226), :1360:3) at cp.toc.tocEntry.createBookmark (eval at e...CPXHRLoader.js:37:226), :1362:419) at cp.toc.tocEntry.createEntry (eval at e .../CPXHRLoader.js:37:226), :1385:326) at cp.toc.tocConstruct.createTOCEntries (eval at e...CPXHRLoader.js:37:226), :1391:243) at cp.toc.tocConstruct.createTOC (eval at e ...CPXHRLoader.js:37:226), :1425:165) at HTMLImageElement.tocAssetsLoaded (eval at e...CPXHRLoader.js:37:226), :1438:249) While I'm not a programmer, these suggested to me the problem is in the TOC rendering. Indeed, when I republished without the TOC, the html5 output works perfectly in all three browsers. http://touchoffreedom.com/cameocourses/Pt2/index.html However, I really need the TOCs, particularly for my longer courses. What can we do to fix this? Thank you.

Dear Mayank,
I have had a similar problem, on current version of MacOS 10.13.3. I uninstalled the patched version of Captivate and installed the above (10.0.0.226)
I do not have videos or audio, I’ve cleaned out unused assets, and have no javascripts other than those done by Captivate. The HTML5 tracker shows nothing in the “unsupported slide/object” box. I have turned off the playbar, and preloaders.

With all this, I’m getting close. When uploaded to my server (not an LMS, just a website), it almost works in Safari. I.e., it plays and works properly, EXCEPT in the table of contents, the “bookmark” image at the top is missing and as you go through the course, the checkmark images (showing how far you’ve gone through the course) come up as missing image icons as well. http://touchoffreedom.com/cameocourses/Pt1/index.html

HOWEVER, in Firefox and Chrome, I just get a blank white page.
The debugging menu Firefox registers three problems:
unreachable code after return statement: CPXHRLoader.js:13541:12 and
CPXHRLoader.js%20line%2037%20%3E%20eval:13541:12 AND NS_ERROR_NOT_AVAILABLE:
CPXHRLoader.js%20line%2037%20%3E%20eval:1360

In Chrome:
Uncaught DOMException: Failed to execute ‘drawImage’ on ‘CanvasRenderingContext2D’: The HTMLImageElement provided is in the ‘broken’ state.
at cp.toc.tocEntry.bookmarkOnClick (eval at e (http://touchoffreedom.com/cameocourses/Pt1/assets/js/CPXHRLoader.js:37:226), :1360:3)
at cp.toc.tocEntry.createBookmark (eval at e…CPXHRLoader.js:37:226), :1362:419)
at cp.toc.tocEntry.createEntry (eval at e …/CPXHRLoader.js:37:226), :1385:326)
at cp.toc.tocConstruct.createTOCEntries (eval at e…CPXHRLoader.js:37:226), :1391:243)
at cp.toc.tocConstruct.createTOC (eval at e …CPXHRLoader.js:37:226), :1425:165)
at HTMLImageElement.tocAssetsLoaded (eval at e…CPXHRLoader.js:37:226), :1438:249)

While I’m not a programmer, these suggested to me the problem is in the TOC rendering. Indeed, when I republished without the TOC, the html5 output works perfectly in all three browsers. http://touchoffreedom.com/cameocourses/Pt2/index.html

However, I really need the TOCs, particularly for my longer courses. What can we do to fix this?
Thank you.

Like
2018-02-27 23:48:38
2018-02-27 23:48:38

I just started having this same issue today on a PC (Win 7). Tried viewing on I.E. and Google and just get a spinning animation. I created the original file in 2015 and updated with Captivate 2017 and removed all the issues that HTML Tracker indicated. I just completed a project last week and it worked fine locally and on the LMS, now today it does not.

I just started having this same issue today on a PC (Win 7). Tried viewing on I.E. and Google and just get a spinning animation. I created the original file in 2015 and updated with Captivate 2017 and removed all the issues that HTML Tracker indicated. I just completed a project last week and it worked fine locally and on the LMS, now today it does not.

Like
(1)
>
moving_pictures
's comment
2018-03-02 03:11:03
2018-03-02 03:11:03
>
moving_pictures
's comment

Hi Steve, have you cleared the cache (under preferences), also do you have video embedded in the project? have you tried publishing as HTML and viewing the published output. It may also be a cache in the browser? Also try Preview in SCORM Cloud.

Hi Steve, have you cleared the cache (under preferences), also do you have video embedded in the project? have you tried publishing as HTML and viewing the published output. It may also be a cache in the browser? Also try Preview in SCORM Cloud.

Like
2018-02-27 15:33:26
2018-02-27 15:33:26

I have Captivate 2017 (10.0.0.226). I publish to my machine. Preview works fine. I move (entire published folder) to web fully function web server and only get the preloader. This appears to be the latest update of the software. Do I need to do an uninstall/Remove Preferences/reinstall of the link you provided? https://adobe.ly/2F0RZVs Please advise.

I have Captivate 2017 (10.0.0.226). I publish to my machine. Preview works fine. I move (entire published folder) to web fully function web server and only get the preloader. This appears to be the latest update of the software. Do I need to do an uninstall/Remove Preferences/reinstall of the link you provided?
https://adobe.ly/2F0RZVs

Please advise.

Like
2018-02-12 01:54:47
2018-02-12 01:54:47

Hi Mohammed, Sorry to hear of your issues. Couple of questions; D you have lots of video? Are you using any extra JavaScript (sometimes you need to publish and upload to a proper webserver for JavaScript to work) Do you have a lot of assets in your library (unused Assets?) Have you executed the HTML5 Tracker (Project > HTML5 Tracker) Have you tried previewing in a different browser (copy and paste the URL from the launched browser into another browser address bar) Have you actually published the project and uploaded to a web server to test Have you tried to Preview in SCORM cloud option

Hi Mohammed, Sorry to hear of your issues.
Couple of questions;
D you have lots of video?
Are you using any extra JavaScript (sometimes you need to publish and upload to a proper webserver for JavaScript to work)
Do you have a lot of assets in your library (unused Assets?)
Have you executed the HTML5 Tracker (Project > HTML5 Tracker)
Have you tried previewing in a different browser (copy and paste the URL from the launched browser into another browser address bar)
Have you actually published the project and uploaded to a web server to test
Have you tried to Preview in SCORM cloud option

Like
(3)
>
LearningPlanANZ
's comment
2018-02-12 05:24:15
2018-02-12 05:24:15
>
LearningPlanANZ
's comment

Thanks for replying, I do not have videos or audios. I have checked the HTML5 tracker and it shows "unsupported slide/object". I have tried previewing in a different browser. I tried to preview in SCORM cloud option and it did not work too only shows spinning gif. Well, I do not know about the JavaScript. I did not use that much assets. Also, I created another project only 2 slides and it did not work. I assume the problem is not with the project may be in the Captivate itself. Thanks

Thanks for replying, I do not have videos or audios. I have checked the HTML5 tracker and it shows “unsupported slide/object”. I have tried previewing in a different browser. I tried to preview in SCORM cloud option and it did not work too only shows spinning gif.

Well, I do not know about the JavaScript. I did not use that much assets.

Also, I created another project only 2 slides and it did not work. I assume the problem is not with the project may be in the Captivate itself.

Thanks

Like
>
Mohammed2016
's comment
2018-02-12 05:43:15
2018-02-12 05:43:15
>
Mohammed2016
's comment

Ok, yes, as John mentioned above, are you on a Mac?

Ok, yes, as John mentioned above, are you on a Mac?

Like
>
Mohammed2016
's comment
2018-02-12 09:44:06
2018-02-12 09:44:06
>
Mohammed2016
's comment

Hi, If you are on MAC then we have a new build that will fix the below issue with Captivate 2017 and Mac High Sierra. Please follow the below steps to install the new build: Uninstall the current build of Adobe Captivate 2017 from your system. Go to: /Application/Adobe Captivate/Uninstall. Make sure to check “Remove Preferences” from the uninstall screen). Download the new build from the below link: https://adobe.ly/2F0RZVs Now run: Captivate_2017_LS21.dmg file to begin the installation. Once installed check the issue again. Regards, Mayank

Hi,

If you are on MAC then we have a new build that will fix the below issue with Captivate 2017 and Mac High Sierra.

Please follow the below steps to install the new build:

Uninstall the current build of Adobe Captivate 2017 from your system.

Go to: /Application/Adobe Captivate/Uninstall. Make sure to check “Remove Preferences” from the uninstall screen).

Download the new build from the below link:

https://adobe.ly/2F0RZVs

Now run: Captivate_2017_LS21.dmg file to begin the installation.

Once installed check the issue again.

Regards,

Mayank

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2018-02-11 17:11:10
2018-02-11 17:11:10

I had the exact same thing - it turns out Captivate 2017 isn't working with High Sierra. There is a link out there for an Adobe fixed version, which Adobe released a while back, but hasn't yet published. I got it from a discussion here: https://forums.adobe.com/thread/2387967 Hope this helps

I had the exact same thing – it turns out Captivate 2017 isn’t working with High Sierra. There is a link out there for an Adobe fixed version, which Adobe released a while back, but hasn’t yet published.

I got it from a discussion here:
https://forums.adobe.com/thread/2387967

Hope this helps

Like
(2)
>
John Harlequin
's comment
2018-02-13 02:38:29
2018-02-13 02:38:29
>
John Harlequin
's comment

Thank you, yes it helped me. I do know why I did not see your response yesterday :)

Thank you, yes it helped me. I do know why I did not see your response yesterday 🙂

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>
Mohammed2016
's comment
2018-02-13 08:29:59
2018-02-13 08:29:59
>
Mohammed2016
's comment

No worries, I'm glad you found an answer, I only wish Adobe would publish the version which works!!

No worries, I’m glad you found an answer, I only wish Adobe would publish the version which works!!

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