missing font and bullet options
Something is missing today in my Captivate 2017. I opened several projects and the fonts I’ve been using are not even an option anymore. It changed all my text to Helvetica and I was using Arial. Arial is not an option now. I don’t have near as many options as I’ve had. My bullets have also been affected and all my bulleted information has strange characters in place of the arrows and other bullets I was using.
I resolved my font issue and it was related to my Font Book on my Mac. I had to reload the fonts and now my captivate is working fine.
Was your text copy/pasted from some other editor?
I did not paste the bulleted content into Captivate. I choose the arrow bullets and typed the text in captivate. Since many of my font options have disappeared in both versions of Captivate 9 and 10, I wondered if my Font Book on my Mac got corrupted so I reinstated my fonts and validated them to make sure they weren’t corrupted.
I will email one of my projects. Although I feel like it is something with the project itself.
Oddly enough the arrow bullets I used in my project show up in preview. But in the project itself they look like strange symbols.
Did you want me to share on of my projects or is there a Sample.cptx file I should send you and if so where do I find that sample file.
One of your projects
Hi Mary,
Can you send across the sample cptx to captivatehelp@adobe.com?
It actually happened after I installed the updates. Yesterday I decided to update my Captivate 10/2017 thinking that may fix the problem. Per someone else’s suggesting, I cleared my cache. That didn’t seem to make a difference. I’m still missing fonts and bullets and my text is no longer in Arial instead helvetica. Someone else said to reset preferences. Of course it’s been a couple years since I’ve set my preferences so I need to figure out what to set them to.
Hi Mary,
Was this after updating to the latest Captivate patch?
Any specific thing you tried like save as responsive or was it just opening the project that caused this?
Regards,
Aditya
Captivate engineering team
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