missing font and bullet options
Something is missing today in my Captivate 2017. I opened several projects and the fonts I’ve been using are not even an option anymore. It changed all my text to Helvetica and I was using Arial. Arial is not an option now. I don’t have near as many options as I’ve had. My bullets have also been affected and all my bulleted information has strange characters in place of the arrows and other bullets I was using.
I did not paste the bulleted content into Captivate. I choose the arrow bullets and typed the text in captivate. Since many of my font options have disappeared in both versions of Captivate 9 and 10, I wondered if my Font Book on my Mac got corrupted so I reinstated my fonts and validated them to make sure they weren’t corrupted.
I will email one of my projects. Although I feel like it is something with the project itself.
Hi Mary,
Can you send across the sample cptx to captivatehelp@adobe.com?
It actually happened after I installed the updates. Yesterday I decided to update my Captivate 10/2017 thinking that may fix the problem. Per someone else’s suggesting, I cleared my cache. That didn’t seem to make a difference. I’m still missing fonts and bullets and my text is no longer in Arial instead helvetica. Someone else said to reset preferences. Of course it’s been a couple years since I’ve set my preferences so I need to figure out what to set them to.
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