May 7, 2018
“Spinning Wheel of Death”
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(5)
May 7, 2018
“Spinning Wheel of Death”
Newbie 1 posts
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(5)

Each time I try to preview, I get a narrow white box with a buffering wheel atop a large black box. Nothing else. My project is nothing more than two very simple slides.

5 Comments
2018-05-17 19:58:44
2018-05-17 19:58:44

I am having a similar issue. When I try to open the updated module I only see the wheel.

I created a new demo and training project. When I updated the module in the Captivate Prime this is the result.

I am authoring in Captive 2017 (up-to-date on version)
On a Mac
Happens in various browsers
Video of the issue here: http://recordit.co/W1M6vuri5e

Any suggests would be greatly appreciated

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(1)
2018-05-17 19:53:52
2018-05-17 19:53:52

I am running into a similar issue. When I try to load the content in the module it opens up and then the wheel of doom.

I created both a demo and training video. I am on Adobe Captivate 2017 (updated to current version) for authoring and publishing in Captivate Prime. The issue shows up no matter what browser I am in. I am on a Mac.

You can see a screencast of it here: http://recordit.co/W1M6vuri5e

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2018-05-08 00:01:04
2018-05-08 00:01:04

Glad to hear that issue is resolved after the update. Thanks.

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2018-05-07 23:58:01
2018-05-07 23:58:01

I would, although I got ahold of Adobe the took over my computer and forced an update. Working fine now. Thanks

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2018-05-07 23:37:49
2018-05-07 23:37:49

Hi John,

Could you please share some more information regarding the issue? e.g. Version of Adobe Captivate, Operating system version you are working on and some screenshot of the issue.

Regards
Ashish

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