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Problem (the button in the following image to add 360 image/video is not appearing)
You may come across this problem with the new VR project/360 image feature within Captivate 2019, where you see the 360 image/video button appearing on most of your machines and on some machines it just fails to load and blank white slide appears.
Before you look for other solutions, I would advise everyone facing the issue to do a basic check on their machines to check whether WebGL (basic pre-requisite to have 360 content working within Captivate) is able to run properly on their machines or not.
What is WebGL?
WebGL (Web Graphics Library) is a JavaScript API for rendering interactive 3D and 2D graphics within any compatible web browser.
The problem may arise when your browser does not support WebGL or when your browser does support WebGL but you do not have the required hardware/GPU feature to run WebGL without problems.
What to check?
To verify the same open a responsive project , add a web object within Captivate and add the following link :
Now in the frame loading the link you shall see the following :
If you see the above message, you are good to go, and Add 360 image/video will appear on your system without problems.
Problem (the button in the following image to add 360 image/video is not appearing)
You may come across this problem with the new VR project/360 image feature within Captivate 2019, where you see the 360 image/video button appearing on most of your machines and on some machines it just fails to load and blank white slide appears.
Before you look for other solutions, I would advise everyone facing the issue to do a basic check on their machines to check whether WebGL (basic pre-requisite to have 360 content working within Captivate) is able to run properly on their machines or not.
What is WebGL?
WebGL (Web Graphics Library) is a JavaScript API for rendering interactive 3D and 2D graphics within any compatible web browser.
The problem may arise when your browser does not support WebGL or when your browser does support WebGL but you do not have the required hardware/GPU feature to run WebGL without problems.
What to check?
To verify the same open a responsive project , add a web object within Captivate and add the following link :
Now in the frame loading the link you shall see the following :
If you see the above message, you are good to go, and Add 360 image/video will appear on your system without problems.
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This post was very helpful. thank you!
The cube was spinning on my PC.
I could understand the procedure, I will guide my client whose stage is displayed in blank.
Attachment 
Hello!
I also cannot also not add 360 degree images, the button is simply not shown in the middle of the slide. There is just a blank white slide…I urgently would need helP!
Did you check the suggestion about WebGL?
I do not have docking station. I have two monitors. But thius 360 VR stuf just does not work. What do I do now?
