The Article will let you change the email address of the Administrator.
Trigger:
A user clicks on the ‘Contact Admin’ link in the footer of their Prime account page. An email is sent to the person whose Email ID is linked to the Prime account. If the Email ID is inaccurate, the appropriate Admin for the account does not receive the email.
To make changes to the contact Email IDs that are linked to the account, please follow the procedure below.
Procedure:
- Login as Admin and click on Settings.
- Click on General and scroll down to Support Email ID. These are the listed contact Email IDs for the Admin(s). To add/delete/edit, click on Change.
- Make the necessary changes. Separate email addresses with a semicolon. Click on Save.
Conclusion:
When users click on ‘Contact Admin’ their emails will now be sent to the account Admin whose email ID has been entered as above.
Prime allows you to have multiple Admins. Learn more about allowing Admin access to users by visiting the Adobe Helpx section on assigning roles to users.
If you require further assistance, please contact captivateprimesupport@adobe.com.
You must be logged in to post a comment.
