April 2, 2019
Training Supplement
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(4)
April 2, 2019
Training Supplement
I am currently a provider of technical training and support in the electronic manufacturing industry. My prior training and work experience as a teacher, network administrator, web design, and instructional design make me well prepared to design it, develop it, and deliver it. I am a father of five, a US Army veteran, and I enjoy playing the guitar as well as performing in local community theater. 
Wizard 73 posts
Followers: 67 people
(4)

Sometimes I like to utilize Captivate to provide supplemental activities that help the learner to think through some scenarios and give them feedback based on their choices. These types of supplemental activities can be done alone or with a group. In many cases, they are meant to provoke questions and to help the learner reflect on their own behaviors.

This is an abbreviated example of a Chat Client training. If you have ever visited a website that offered a live chat option – that is what this is about – training people how best to respond to different  situations that might come up while in a live chat interaction. The idea is to review the responses from each of the employees and pick the one who provided the best response. At the end you would be provided feedback based on the quality of the response you chose. This is a great activity as either an “ice breaker” to segue into discussion with a supervisor or perhaps as a reinforcing follow-up to some face to face training.

This interaction uses a simple form of drag and drop for the avatars and some logic to track responses and give the appropriate feedback at the end.
I did not fill in any questions or responses, or put in any real feedback – you can imagine what might be a good scenario for your own needs. You should be able to see how this would play out.

Responses use simple show and hide commands along with the assignment of a value to flag the avatar currently in the circle. Feedback at the end uses change states for the boxes based on submitted flags on the prior screens. The avatars are also displayed based upon your choices.

Hopefully this sample helps you to think of some of your own ideas. Below is the link for the working sample.

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4 Comments
2019-04-08 15:10:32
2019-04-08 15:10:32

This is great.

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2019-04-02 21:58:47
2019-04-02 21:58:47

This is not a course in and of itself but a part of a course. A hybrid course, if you will, where the facilitator can choose how they want to implement this portion. Another aspect of the course involves a live “role play” with a staged “customer” in another room using the chat client and prompting responses and discussion in the training session.

This would be used one of two ways.

  1. Facilitator can assign the module online to participants as individuals to complete prior to the live training session and then discuss the experience and responses face to face.
  2. Facilitator can navigate this activity together in a live small group setting having discussion on the different scenarios along the way. Facilitator can choose to discuss before or after other portions of training.

Hopefully that answers the question.

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Greg Stager
's comment
2019-04-03 07:49:47
2019-04-03 07:49:47
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Greg Stager
's comment

OK, I have learned that the ‘peer’ learning aspect is often neglected and very important. I understood that this was supplementary, just bit curious about the practical follow-up.

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2019-04-02 20:00:35
2019-04-02 20:00:35

Do you use collaboration sessions, live or online, after having taken this ‘course’?

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