Sometimes I like to utilize Captivate to provide supplemental activities that help the learner to think through some scenarios and give them feedback based on their choices. These types of supplemental activities can be done alone or with a group. In many cases, they are meant to provoke questions and to help the learner reflect on their own behaviors.

This is an abbreviated example of a Chat Client training. If you have ever visited a website that offered a live chat option – that is what this is about – training people how best to respond to different  situations that might come up while in a live chat interaction. The idea is to review the responses from each of the employees and pick the one who provided the best response. At the end you would be provided feedback based on the quality of the response you chose. This is a great activity as either an “ice breaker” to segue into discussion with a supervisor or perhaps as a reinforcing follow-up to some face to face training.

This interaction uses a simple form of drag and drop for the avatars and some logic to track responses and give the appropriate feedback at the end.
I did not fill in any questions or responses, or put in any real feedback – you can imagine what might be a good scenario for your own needs. You should be able to see how this would play out.

Responses use simple show and hide commands along with the assignment of a value to flag the avatar currently in the circle. Feedback at the end uses change states for the boxes based on submitted flags on the prior screens. The avatars are also displayed based upon your choices.

Hopefully this sample helps you to think of some of your own ideas. Below is the link for the working sample.