Need help with publishing on SharePoint, specifically with regards to .JSON files created by Captivate,
I publish my captivate e-learning courses on a SharePoint site, but with the latest version, more .json files are created than before. My company doesn’t allow .json files to be uploaded on SharePoint. With the previous version of Captivate, this made no difference – I could upload everything except the .json files and the course would run in sharepoint. With the latest version though, there must be a crucial .json file included in the files and when I skip this on upload to SharePoint, the course just hangs when I try to run it.
Does anyone have any ideas? I’m stuck!!
JSON files are a very common generic data file used on the internet these days. In this case they are used to transmit the images in your eLearning course. Without them your course will not work. I believe Captivate starting using JSON files during one of the minor updates to Captivate 9 so they were being used for HTML5 publishing in all versions of 2017 and 2019 releases.
Ask your IT department to enable the mimetype for JSON on the server where your SharePoint server resides. If they don’t allow JSON on SharePoint then explain the consequence of an unskilled workforce and escalate if necessary because short of reverting back to Captivate 9, or publishing as a SWF (not really an option), there is no workaround for this. JSON files are here to stay.
Unfortunately your dilema in not new. I have had some clients that have experienced the same and get complete push back by IT departments over allowing json files, such that they have abandoned Captivate for that reason and started using Storyline.
I, too, have experienced such pushback from IT. My solution was to lobby for a dedicated Web Server folder (which I received) and abandon using SharePoint as an e-learning repository.
I spent more time than I should have pushing the rope of getting my IT group to add *.json files to the safe file list. They said sharepoint itself will not allow Java Script. Paul, I really appreciate all the things I’ve learned from your videos about captivate, but if you work for a fortune 500 company and you are an engineer about to retire and want to leave a bit of what you’ve learned over the years, you don’t necessarily have a lot of clout with the IT management. When I proposed creating this training, I selected Captivate on my own because I didn’t want to narrate my powerpoints. I think about the major pain in the butts that little issues like this was, I would have let my voice be the voice of training for decades to come and just used PPT. IT will not, and said can not allow *.json files. I only wish that Captivate cautioned you if you were using a feature that will eventually create files which may be objectionable to typical IT folks.
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