November 5, 2019
Can someone Please help me (install issues)
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(2)
November 5, 2019
Can someone Please help me (install issues)
Newbie 9 posts
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Hi All,

My problems with Adobe Captivate are getting bigger and bigger. It first started with crashing when making advanced actions, while the day before I had no issues.

So I wanted to mention this on the community but the community keeps dropping. After trying I could post, but still waiting for it to be published.

Then I wanted to update the software from 2017 to 2019, but the update panel stays white, so I couldn’t update. then after reopening and closing for ages I finally got an update panel and could download the update.

I tapped the DMG file to install, but it gives me an error 1, I looked in the error list and it told me that I need a later update. But this is the latest update from Captivate that I downloaded from the site. So I downloaded a trial, same issue.

I deleted 2017 and wanted to reinstall 2017 as I had the DMG file still, but it didn’t work.

Wanted to contact adobe, but waiting for 2 hours already for the chatbox. nobody is available. Tried to find a phone number for Adobe help and couldn’t find it.

I’m totally jammed and paying money for this every month. I do however received 5 new badges for being awesome. Stop making this a game Adobe and help people. I don’t need badges, I need software that works.

2 Comments
2019-11-08 08:50:32
2019-11-08 08:50:32

Vectar, we already found out (in the Adobe forums days ago) that your problems are probably due to having installed Catalina. The patch to make Captivate 11.5.1 compatible with Catalina is not yet released.

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2019-11-08 08:26:07
2019-11-08 08:26:07

What OS are you working on? If it’s macOS Catalina… Well…

https://helpx.adobe.com/captivate/kb/macOS-Catalina-compatibility.html

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