My Captivate installation is unstable. It crashes when trying to start a new project from MS Powerpoint, Template, and whenever I try to insert Media, SVG and Video. I’m also not able to browse local files. Working with Adobe for over a month now – since December 2nd – as well as Apple Support. No one is able to help me identify the root cause and resolve to this error. Please help!
Im getting some strange actions on my high speced MBP crashing without warning, not able to open a blank project
adobe don’t seem to be on this at all.
The software is not perfect; I still experience crashes daily. Uninstalling and reinstalling by MAcOs worked for this error – I’m no longer getting in. I learned to live with the crashes because I don’t like windows and I’m not switching for a single software.
Remember that screenshot because I answered to the same question yesterday. Since I am not a Mac user, was just wondering about security origins because I see ‘sandboxing’ mentioned. Do you use specific antivirus software, are you in a company behind a firewall with heavy security?
Hi,
I ended up reinstalling my Catalina Operating System; I deleted all files and applications – basically, started from scratch. Thus far, I’ve only reinstalled the Microsoft applications. I’m afraid to reinstall Creative Cloud because I think it is the source of the “sandboxing” issue. Also, there was no virus on my machine.
It’s definitely some sort of software contention; something that’s attempting to use unsupported sandboxing method/script.
I’m going to try reinstalling one Adobe application at a time to isolate the contention. I’ll keep you posted. Although I’ve had 2 crashes – for no apparent reason at all – I’m working just fine at the moment.
Thanks,
Crossing my fingers….
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