After upgrading to iOS 13.X on any iPad, Adobe Mobile Applications will be superseded in favor of the Desktop Mode browser; this is due to a change in workflow prescribed by the new IPad OS.
The Adobe Connect and the Adobe Captivate Prime Mobile Applications, among other mobile applications, will automatically default to the Desktop Mode and the URL-based resources invoked will open in the browser.
For those URL-based resources that run similarly in a browser on a desktop as they do in a mobile application, there will be little change and the new iPad workflow will have nominal impact. For example, Adobe Captivate Prime may simply be launched in Safari on the new iPad OS by default and you may not notice much difference as compared with the Adobe Captivate Prime Mobile application. The Adobe Captivate Prime Mobile application, if desired over Safari, would simply have to be manually chosen over the browser using the AA drop-down procedure outlined below for use with the Adobe Connect Meeting Application:
For those URL-based resources that do not run identically in a browser as in their client-side Mobile Application, you will need to manually invoke the Mobile Application in the iPad OS; to use the Adobe Connect Meeting Application with its host and presenter features that are not yet available in the desktop browser, simply click on the AA icon in address bar and request the Mobile Site. This will restore the previous experience where users are prompted to download or launch the Mobile Website using the Adobe Connect Meeting Application:
You may simply toggle the settings:
Mitigation of this new behavior is included in the upcoming Adobe Connect 10.6.1 update under case number CONN-4116416; we have encoded a means of identifying the iPAD OS and a change in behavior is pending with the new 10.6.1 release: https://helpx.adobe.com/adobe-connect/release-note/adobe-connect-10-6-1-release-notes.html
In the mean time, you may also make the Mobile Application the default setting for all or just specific URLs on your iPad under the Settings icon > Safari > Advanced > Website Data > Edit > Delete (using the red buttons). You may do this to all sites or any Adobe Connect Meeting URLs on your iOS device or simply toggle AA in the icon address bar as shown and request the Mobile Site each time that is your preference:
Also with the advent of Adobe Connect 10.6.1, the HTML5 experience in the mobile browser is much improved over previous versions of Adobe Connect. It will not be long until the Adobe Connect Meeting Application is no longer needed for Meeting participants.
Note: To see when your Adobe Connect Hosted account will be upgraded to 10.6.1, enter your URL into the widget: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html