February 11, 2020
Blank Adobe Captivate Updater box 2019
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(3)
February 11, 2020
Blank Adobe Captivate Updater box 2019
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(3)

Why do I get a blank Adobe Captivate Updater box when I try to check for software updates for 2019 version?

3 Comments
2020-08-10 19:04:57
2020-08-10 19:04:57

I had the same problem, and running ‘CleanPreferences’ made no difference at all.

The problem is the same as what I had when I installed it – a blank installer screen.  I went back to where I found the fix for the installation, and the fix for the updater is similar and the fix is listed on the same page.  The link is:

https://helpx.adobe.com/captivate/kb/captivate-installation-blank-page-sign.html

 

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2020-02-24 09:35:03
2020-02-24 09:35:03

Did you try to Clean the Preferences? You will need admin rights. Look for the subfolder ‘utils’ under the installation folder. Run the ‘CleanPreferences…’ file appropriate for your OS (which I still don’t know) while Captivate is closed.

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2020-02-11 08:16:47
2020-02-11 08:16:47

Do you have admin rights? Which version are you using at this moment on which OS? You can check the full version number under Help, About Captivate.

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