I have an outdated version of Captivate (6).  I loaded the free 30-day trial of Captivate 2019 today.  I am trying to open a Captivate video from the Epic company, and it shows that it has loaded 30% and then the free trial pop-up comes up asking me if I would like to continue my free trial, which of course, I do, but when I select to continue the trial, it shuts down Captivate altogether.  What am I doing wrong?  I am not sure the tags I picked are even correct, but it wouldn’t let me submit without tags.