We have an issue where users who receive 100% (obviously a passing score) on a few of our eLearning modules will have a Not Passed status in the LMS. This issue is increasing – last year I saw it a handful of times with one particular module and this year there have been at least a dozen instances in Q1 for at least 3 modules. Since getting viLMS 8 or so years ago, we haven’t changed our settings. This is happening on multiple browsers (Edge and Chrome) as well as with projects created in Captivate 2019, 2017 and I believe an earlier version.
In project preferences, we have the Standard set to SCORM 1.2.
I’ve looked at the issue w/ our LMS vendor and the SCORM data reported to the LMS shows 100% with Not Passed as the status. There isn’t anything I can change on that end.
Any assistance would be greatly appreciated!
To figure out whether this problem is due to Captivate or to the LMS, can you upload the course for testing on SCORM Cloud?
When looking at your settings, I have some suspicion about the required option to see 100% of the slides. That may be interpreted incorrectly, because probably some slides will not be viewed completely…. If you have an interactive object that lets you jump to another slides, the frames in the inactive part of that object will not be visited.
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