Hi Everyone,

I’ve been testing out Captivate 2019 to see if it would be a good option to use for creating interactive tutorials. One thing I recently tried to do was use the screen capture option to create a demo and then I was going to include a knowledge check. I did not get very far because I got the error “Capture is disallowed since the High-density display was detected. Please set “DPIAwareness = 1” in AdobeCaptivate.ini and restart the application. I searched for assistance regarding this message and tried a number of fixes suggested like copying the file and replacing it after making the change to the ini file, changing the settings to 100% under the display settings and changing the compatibility under the properties of the applications (tried both windows compatibility to windows 8 and the change high dpi settings) while all 3 of these options (did not do these all at once) fixed my screen capture issue, my screen is super small. Since I’m trying to use my surface it is very difficult to do.

Aside from giving up and going to use my old desktop. Anyone have any more advice? I have reached out to Adobe support and I’m waiting for a response from them. I do have access to another screen capture program but I was really hoping to streamline my process. Thank you – everyone here has been a great wealth of information already.