Hi Everyone,
I’ve been testing out Captivate 2019 to see if it would be a good option to use for creating interactive tutorials. One thing I recently tried to do was use the screen capture option to create a demo and then I was going to include a knowledge check. I did not get very far because I got the error “Capture is disallowed since the High-density display was detected. Please set “DPIAwareness = 1” in AdobeCaptivate.ini and restart the application. I searched for assistance regarding this message and tried a number of fixes suggested like copying the file and replacing it after making the change to the ini file, changing the settings to 100% under the display settings and changing the compatibility under the properties of the applications (tried both windows compatibility to windows 8 and the change high dpi settings) while all 3 of these options (did not do these all at once) fixed my screen capture issue, my screen is super small. Since I’m trying to use my surface it is very difficult to do.
Aside from giving up and going to use my old desktop. Anyone have any more advice? I have reached out to Adobe support and I’m waiting for a response from them. I do have access to another screen capture program but I was really hoping to streamline my process. Thank you – everyone here has been a great wealth of information already.
I faced this issue too and I found this video helpful:
Update: I was contacted by support. While they were not able to resolve the problem completely. The “work around” is to change the ini file to =1 . Then I can change the resolution display while I’m using captivate (so everything is not so small) then change back after I’m done working in captivate. Not the best solution but I think it works for now.
It is not a workaround, it is just that retina screens on Windows are not capture ready. I know it is very annoying.
Yes, I did.
Thank you for the reply. That seems to be the solution for now is to use another device. Not my first choice since my kids are home during this epidemic and they so we are short on dedicated space. Hopefully, adobe support will respond to me.
Did you contact Adobe support directly? It is only exceptionally that someone from Adobe answers here. I am just a user.
Yes, I did.
There’s an easy fix for this issue
https://helpx.adobe.com/captivate/kb/troubleshooting-capture-issues-in-high-dpi-machines.html
I keep an older system with a 1920×1200 screen resolution to avoid this. Have a Surface Pro as well, which works great for developing in Captivate, but not for screen recording for the reasons you mention.
You could try this alternative: lower the resolution of your screen progressively, until you can set the Display Percentage to 100%. When you have finished the recording you can reset the recommended reesolution.
Thank you for the reply. That seems to be the solution for now is to use another device. Not my first choice since my kids are home during this epidemic and they so we are short on dedicated space. Hopefully, adobe support will respond to me.
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