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Unhappy paid subscriber getting run-around with marketing data screen
I’m here to check for templates that best fit a customer’s ideas before starting from scratch, and the “Assets” area on this page keeps asking for my marketing info repeatedly, after I have provided it (it loops back to the assets area, I click on a template, goes right back to the “tell us more about yourself” screen. I know Captivate is paid for through my company, but I am a fully subscribed Creative Cloud private user and I’m not sure what the problem is.
I’m here to check for templates that best fit a customer’s ideas before starting from scratch, and the “Assets” area on this page keeps asking for my marketing info repeatedly, after I have provided it (it loops back to the assets area, I click on a template, goes right back to the “tell us more about yourself” screen. I know Captivate is paid for through my company, but I am a fully subscribed Creative Cloud private user and I’m not sure what the problem is.
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You have to get Adobe Captivate’s subscription license to use its assets fully. I have recorded a video about that, maybe it can be helpful for you.
You can access many of those same project assets on that page from directly within Captivate by going to
Media >> Asset Library…
You can choose between projects and slides.
Captivate is not part of the Creative Cloud at all. Even though you have an Adobe ID privately for CC, it may not be the ID linked to your Captivate license. I just hope someone from the staff pops in, I am just a user.
