June 21, 2020
Can’t insert youtube video
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Summary
Can’t insert youtube video to captivate
Hi – I used to be able to go to Interactive Video%, then Insert Youtube. However, now I cannot. It says 50% processing, then hangs there for several minutes until I close it, then says, “internal error.”
This is a known issue with inserting vimeo videos, according tothe support ticket I created 2 weeks ago, but now it appears to be happening also with youtube video.
Thanks in advance for any insights,
Kelly