October 15, 2020
HTML5 publish losing occasional audio and text captions
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October 15, 2020
HTML5 publish losing occasional audio and text captions
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I’m republishing NON-RESPONIVE courses originally saved in Captivate 2017 that were published in either SWF or SWF with HTML fallback (as SCORM 1.2), to Captivate 2019 as HTML5 files that are now being published as SCORM 2004/4th. The company browser is defaulted to Chrome, but the courses must play in Chrome, Firefox, and IE. I run Project > HTML Tracker (no issues found yet), remove AutoPlay and Preloader,

I save the file (where it updates to v2019), and then use Preview > HTML5 in Browser (F11 does not work for me). In preview, intermittently, a slide will forward as it should, then the next slide won’t play. The visuals are there, but the audio doesn’t start. On some, I’ve found that it was an .mp3 audio, and by exporting, saving the audio file as .wav, in re-importing has fixed the issue. But now, that is not the case. Also, an occasional text box will be on the application but does not display in Preview > HTML5 in Browser. (All of the text boxes are made the same.)

Any clue or fast-fix that anyone has uncovered and is willing to share?

Once things work (LOL), I publish by selecting HTML5 and Scalable HTML Content. And, BTW, there are a total of 128 different files that I need to update.

2 Comments
2021-11-30 04:09:44
2021-11-30 04:09:44

Did you find a resolution?

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2020-10-16 12:36:07
2020-10-16 12:36:07

BTW No need to uncheck AutoPlay, that is done automatically for HTML5 output. Neither is it needed to uncheck the preloader, it will never be used for HTML5 output.

Even more important for HTML output than for SWF output is that you have a small gap before (and after) the audio timeline on each slide.

Reason is that audio is one of the items that needs to be loaded On Enter for each slide. Such a gap allows a little bit more time for loading. Moreover it prevents that Captivate sees all audio clips as part of a project audio, which needs to be loaded completely on the first slide but often leads to issues with synching.

 

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