Hello,
I’ve got a new computer and when trying to create a software simulation in Adobe Captivate 2017 I cannot make Captivate snap to the window I have selected in the correct size, the red rectangular is way to big and snaps outside the application/window. This is really annoying since I have a deadline to meet tomorrow…
Also I have had for many years now that the sound that I add keep being cut off at the beginning of a sentence even though I add ‘silence’ at the beginning. This drives me crazy, why can’t Adobe just fix this???
/Carina
did you find the error?
If you have a retina screen and try to capture a software simulation or a Video Demo, you should have seen this warning (see screenshot attached).
That file is in the installation folder, needs to be edited in a non-formatting editor like Notepad (for Windows).
Since you didn’t see that warning, check the Display resolution of your monitor and make sure it is set to 100%.
Attachment 
Another possibility is that you are attempting to perform your software capture on a secondary monitor. Software simulation works best when done on your primary monitor.
Did you edit the AdobeCaptivate.ini file as instructed, if you have a retina screen. You need to show 1px/px to do capturing. If this is a windows machine, be sure to have display resolution set at 100%.
Hi LIeve,
I am not sure what you mean with the .ini file, this is something that I haven’t done. How do I do this?
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